How to Set Up Your Points Program In Loyalty Palms

A step-by-step guide to setting up your Points Program — configuring how customers earn points and redeem rewards across your store.

Step 1: Go to Programs

Click on Programs under Loyalty Palm in the sidebar and click on Set up of Points Program to access your Points Program setup page.

After clicking on Set up you can Activate your points Program

Step 2: Set Up Ways to Earn Points

Click Add Way To Earn to create new ways for customers to earn points — like placing an order, celebrating a birthday, or signing up. For a detailed walkthrough, check out this article: [Earn Points by Place and order.]

Step 3: Set Up Ways to Redeem Points

Click Add Way To Redeem to create rewards customers can unlock using their points, like discounts, free products, or gift cards. For a detailed walkthrough, check out this article: [Ways to redeem]

Step 4: Customize Points Branding

Click Edit under Points currency to name your points to match your brand — set both the Plural (e.g., "grands") and Singular (e.g., "grand") forms, with a live preview showing how they'll appear to customers.

Step 5: Set Points Delay (Optional)

Click Edit next to Points delay to choose when customers receive points after placing an order — this helps protect against returns and cancellations before points are awarded.

Step 6: Configure the Delay Period

Click Turn on to enable the delay, choose a delay period (7, 14, 30, 60 days, or Custom), then click Save. This determines how long customers wait before their points are awarded after an order is paid.

Step 7: Manage Points Status

Check the Points status to see if your program is active, and click Deactivate anytime if you need to turn off the Points Program.

Step 8: Confirm Your Program is Live

Once set up, the Program Status shows 1 program is live, and your Points Program appears as Active in the list below — with Manage available anytime to review or update your settings.

Thank you.

Updated on: 27/08/2026