Question 1

Getting Started

Accepted Answer

Getting Started

Introduction

Welcome to the TikTok Shop Connector by SPL! This guide will walk you through the installation and setup process to seamlessly connect your TikTok Shop with Shopify. By integrating the connector, you’ll be able to:

✅ Sync products between Shopify and TikTok Shop ✅ Manage orders efficiently ✅ Streamline fulfillment and inventory updates in real time

Follow the steps below to get started and optimize your TikTok Shop selling experience. 🚀 ${youtube}

Install the TikTok Shop Connector App

Go to the Shopify App Store.
Search for TikTok Shop Connector by SPL.
Click Add App and install it on your Shopify store.
Once installed, the Dashboard will appear.

Topics Covered in This Guide

🔹 How to connect your TikTok Shop with Shopify using SPL
🔹Connecting Your Warehouse & Setting Up Shipping Carriers using SPL 🔹 How to sync your Shopify products with TikTok Shop using SPL
🔹 (EU)How to sync your Shopify products with TikTok Shop using SPL 🔹 How to sync your inventory with TikTok Shop in real time using SPL 🔹 How to connect your TikTok Shop products with Shopify using SPL 🔹 How to optimize TikTok Shop products using SPL 🔹 Pricing rules of SPL
🔹 inventory rules of SPL 🔹

Question 2

Fix Hidden Customer Details (****  Issue) & Configure Shipping in TikTok Shop

Accepted Answer

Fix Hidden Customer Details ( stars Issue) & Configure Shipping in TikTok Shop

${youtube} If customer names in your TikTok Shop orders appear as asterisks ( ), this indicates that TikTok Shop is handling order fulfillment, and customer details are intentionally obscured. To access full customer information, you must manage shipping independently by enabling the "Shipping by Seller" option. The following steps outline how to configure your shipping settings accordingly. 1. Open TikTok Shop Seller Center

Navigate to the Orders section in the Seller Center.
Choose the Shipping Option 4. Click on the Shipping Settings option. There are two types of shipping options available: Shipping via Platform:

If you select this, your orders will be fulfilled through TikTok Shop's selected third-party shipping provider.
In this case, TikTok Shop will transfer the products to their warehouse and handle the shipping. However, you will not be able to view complete customer information and stars will appear instead of customer details. Shipping by Seller:
If you don’t want

Question 3

How to Sync your Shopify products with TikTok shop using SPL?

Accepted Answer

How to Sync your Shopify products with TikTok shop using SPL?

${youtube} Open the App in Shopify Admin Panel

Access the Product Section: Click on the Product section in the TikTok Shop Connector.
Navigate to Shopify Products.

View Your Shopify Products

Here, you'll find all the products from your Shopify store.
You can sync products individually or in bulk.

Syncing Products

Syncing Individual Products

Locate the product you want to sync.
Click on the Sync button next to the product.
The product will be processed and soon appear live on TikTok Shop.

If you encounter any issues, click the Fix Me button.

This will open the Power Editor, where you can follow easy instructions to resolve the issue.

Bulk Syncing Products

Select multiple products from the list. ![](https://storage.

Question 4

Your Step-by-Step Guide to Selling Invite-Only Products on TikTok Shop

Accepted Answer

Invite-Only Products on TikTok Shop

What Are Invite-Only Products?

To keep shopping safe and trustworthy, some products are only available to approved sellers by invitation. If you haven’t been invited and onboarded, you won’t be able to list, share, or promote these items.

Which Products Require an Invite?

If you want to sell invite-only products, you must first get approval from TikTok Shop and submit the necessary documentation. Below are the key categories and requirements:

Secondhand Fashion, Electronics & Collectible Trading Cards

Permitted Items:

Electronics: Mobile phones
Fashion: Unique vintage pieces, deadstock
Trading Cards: Singles and slabs

Requirements:

Seller background information
List of brands and SKUs
Warehouse images
Links to existing e-commerce stores with performance data (reviews, sales)
UK business incorporation certificate and Company House registration (for secondhand electronics)

Food, Beverages & Supplements

Permitted Items:

**Non-perishable: **Snacks, cereals, pasta, spreads, oils, and vinegar
Perishable: Meat, seafood, dairy, frozen food, ready meals
Supplements: Health and wellness products

Requirements:

Food Business Operator (FBO) registration
HACCP plan (for food and beverage manufacturers)
Compliance with food labeling guidelines
Certificate from approved food manufacturers (for supplement sellers)
Additional documentation for non-alcoho

Question 5

How to Add Correct Shipping Template in TikTok Shop

Accepted Answer

How to Set Up a Shipping Template in TikTok Shop

Overview

Before TikTok Connector by SPL can sync your products to TikTok Shop, you need to set up your warehouse, pickup/return locations, and shipping template in the TikTok Shop Seller Center. These steps are required whether you choose Shipped by Seller or Shipped by Platform.

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Step 1: Set Up Your Warehouse & Return Location

Go to My Account > Account Settings > Warehouse Settings in ** TikTok Shop Seller Center.**
Add your warehouse pickup address (where orders will be shipped from).

| Drop shipping? Use your 3PL provider's address.

Add a return address (where returns will be sent).
TikTok Shop will automatically generate warehouse codes for both locations.

Step 2: Create a Shipping Template

In TikTok Shop Seller Center, go to Shipping > Shipping Template.
Click Add New Template (you can only have one).
Fill in the detai

Question 6

How to connect your TikTok shop with Shopify using SPL?

Accepted Answer

How to connect your TikTok shop with Shopify using SPL?

${youtube} Step 1: Connect to TikTok Shop

****On the app dashboard, click Connect to TikTok Shop.

Choose your region: If your TikTok Shop is in the US, select the option United states .
if your TikTok shop belongs to European market then click on Global button
and you will redirect to TikTok Shop authorization page Choose Shop country and click next After clicking 'Next,' you will be navigated to the TikTok Shop Seller Center. Click the green button labeled 'Confirm to Install' to confirm the installation. Click authorize and this will redirect to SPL app Step 2: Set Up Currency and Region

Ensure your TikTok Shop details match your Shopify Market. Select the co

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