How loyalty Palm work in Shopify POS.

How Loyalty Palms Works in Shopify POS

Help Center guide: complete your first redemption

Loyalty Palms lets your staff redeem customer points directly in Shopify POS. Scan the customer’s member QR, choose a reward, and the **discount is applied to the cart** in seconds. This guide walks you through completing your first redemption, the last item on your POS launch checklist.

Step 1: Open the Shopify POS page

In the Loyalty Palm app, go to **Shopify POS**. The **POS launch checklist** shows four items. The last one, Complete first redemption, is what you’ll do in this guide.
Important: The first three items (Create a POS reward, Turn on a POS reward, and Add Loyalty Palms tile to POS smart grid) must be marked Done before you test a redemption.

Shopify POS page with the POS launch checklist

Step 2: Open the Loyalty Palm tile in Shopify POS

On the Shopify POS home screen, tap the **Loyalty Palm** tile. Once a customer is in the cart, the tile shows how many rewards they can use, such as 3 rewards available.

Loyalty Palm tile on the Shopify POS smart grid

Step 3: Scan the member QR

If no customer is attached to the cart yet, tap **Scan member QR** and scan the customer’s QR code. You can also find or create the customer’s profile in Shopify POS and attach it to the cart.
Important: Add products to the cart first. Rewards can only be redeemed when the cart has products in it.

Loyalty rewards screen before a customer is attached

Step 4: Review the points and choose a reward

Once the customer is attached, you’ll see their **Points balance**, Pending points, and how many rewards are available. In the Rewards tab, under POS redeem discounts, each reward shows the points it costs. Tap **Redeem** next to the reward the customer wants.

Rewards tab with the available POS rewards

Step 5: Confirm the redemption

A pop-up shows how many points will be deducted, plus the **Current balance** and the balance **After redemption**. Tap **Apply reward** to confirm, or Cancel to go back. In this example, 100 points gives 10% off the cart.
Important: The pop-up warns that the reward may not combine with other discounts in the cart. Check the cart for other discounts before you apply the reward.

Redeem confirmation pop-up

Step 6: Check the Applied tab

The reward now appears in the **Applied** tab with its discount code and the points redeemed. A green **Discount applied to cart** message confirms it worked.

Applied tab showing the redeemed reward

Step 7: Check the cart and complete checkout

Close the Loyalty rewards screen. The discount appears under **Order discounts** in the cart and the total is reduced. Tap **Checkout** and take payment as usual. Your first redemption is complete.

Cart showing the discount under Order discounts

The **How it works** tab gives staff a quick reminder: customers earn points from eligible purchases, staff can redeem points once a customer is attached to the cart, and applied rewards stay visible in the Applied tab during checkout.

How it works tab
Key points to remember

Finish the first three POS launch checklist items before testing.
A customer must be attached to the cart, and the cart needs products, before you can redeem.
Always check the After redemption balance before tapping Apply reward.
Rewards may not combine with other discounts in the cart.

Updated on: 28/10/2026

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