4PL Order Fulfillment – SPL TikTok Shop App

The 4PL (Fourth-Party Logistics) Fulfillment feature in the SPL TikTok Shop app allows merchants to ship TikTok orders directly using TikTok-supported logistics partners.

TikTok acts as the logistics integrator, sitting between you and the physical courier.

• Platform Control: TikTok selects the carrier for each order based on weight, dimensions, and the buyer's location.
• Billing: Shipping fees are deducted directly from your seller settlement (the money you earn from the sale), often at discounted platform rates.
• Tracking: Tracking numbers are generated automatically. You do not need to manually upload tracking IDs; they sync the moment you print the label.

Where to Find 4PL Orders

• Open the SPL TikTok Shop App in your Shopify Admin.
• Navigate to the Orders section.
• You will see multiple tabs such as:
• All
• Unfulfilled
• Awaiting Collection
• In Transit
• Delivered
• Cancelled

When an order is ready for logistics processing, you will see the Print Shipping Labels button and shipment actions enabled.

How to Fulfill a 4PL Order

Step 1: Open the Fulfillment Window

• In the Orders list, click the Ship / Fulfill action icon for the desired order.
• A popup window titled Ship Package (4PL) will appear.

Step 2: Choose Handover Method

Under Fulfillment Details, select how the package will be handed over to the logistics provider:

• Drop Off – You will personally drop the package at the courier or TikTok partner location.
• Pickup – The courier will collect the package from your address.

Choose the option that matches your shipping workflow.

Step 3: Ship the Package

• After selecting the package and handover method, click Ship Package.
• The system will send fulfillment data to TikTok and generate shipment confirmation.

Step 4: Select Package to Ship

Inside the popup:

• You will see Package ID and Status (e.g., TO_FULFILL).
• The product name and variant details are displayed below.
• Select the radio button next to the package you want to ship.

Note: Some orders may contain multiple packages. Choose the correct one carefully.

Order Status Updates

After successful fulfillment:

• Status changes from Awaiting Shipment → Awaiting Collection or In Transit.
• Tracking information is automatically synced from TikTok logistics.
• You can monitor progress directly from the SPL Orders dashboard.

Important Notes

• Ensure your warehouse and pickup address are correctly configured in TikTok Seller Center.
• Always print and attach the shipping label before handing over the package.
• If the Ship Package button is disabled, verify:
• Order is paid.
• Package status is TO_FULFILL.
• Logistics service is available for the region.

When to Use 4PL Fulfillment

Use 4PL when:

• You want TikTok partner carriers to manage shipping.
• You need automatic tracking synchronization.
• You are operating in supported TikTok Shop regions.

By following these steps, merchants can efficiently process TikTok orders using the SPL TikTok Shop app’s 4PL Fulfillment system with minimal manual effort and accurate tracking synchronization.

Updated on: 10/02/2026