How to Contact TikTok Shop Official Support

Overview

If you're using the TikTok Shop — SPL app to connect your Shopify store with TikTok Shop, and you face issues related to your TikTok seller account, you’ll need to reach out to TikTok Shop’s official support team directly.

This guide explains all the available support options and how to contact TikTok efficiently for faster issue resolution.

1️⃣ Live Chat via TikTok Seller Center

How to Use:

1. Go to TikTok Shop Seller Center
2. Log in using your TikTok Shop credentials
3. Look for the chat bubble icon in the bottom-right corner
4. Click it to open Live Chat
5. Select a category (e.g., account, order, product, payout)
6. Start chatting with a TikTok support agent

✅ This is the fastest way to get help for account-level issues.

2️⃣ (A) Submit a Ticket via Help Center

How to Use:

1. Visit the TikTok Shop Help Center
2. Search for any relevant article (e.g., "account issues" or "order dispute")
3. Scroll to the bottom of the article
4. Click Submit a Request
5. Fill in the support form:

• Shop name
• TikTok username
• Description of the issue
• Order ID (if applicable)
• Attach screenshots or documents

6. Click Submit

✅ This is useful for detailed issues, or when you need to upload documents.

2️⃣ (B) Track Existing Tickets in the Ticket Log

After submitting a support request via the Help Center, you can track its progress inside your Seller Centre:

How to Access:

1. Log into [TikTok Shop Seller Centre]()
2. Navigate to Help Centre > Ticket Log
3. You’ll see all tickets submitted under your account
4. You can filter by:

• Ticket number
• Date created
• Status (Unread, Processing, Closed)

3️⃣ Contact via Email (For Locked/Restricted Accounts)

If you're unable to access the Seller Center (e.g., suspended account), use email as an alternative.

📝 Include the following in your email:

• Subject line (e.g., “Account Locked – Request Access Review”)
• TikTok Shop username
• Shopify store name (if relevant)
• Description of the issue
• Order number (if applicable)
• Screenshots or any attached documents

📌 Response times may vary — expect 1–3 business days.

🧭 What to Contact SPL For

If the issue is related to the TikTok Shop — SPL app itself, such as syncing, connection errors, or app settings:

How to Reach SPL Support:

1. Go to Shopify Admin > Apps
2. Click on TikTok Shop — SPL
3. Click Support or Get Help

✅ Our team will assist you with integration and app-specific troubleshooting.

🔄 Support Responsibility Matrix

📝Conclusion

Use this guide to reach the right support channel quickly:

Updated on: 10/07/2025