How to Fulfill Dropshipping Orders on TikTok Shop Using SPL

Overview:

Once you’ve connected your TikTok Shop to Shopify using the SPL app, you can seamlessly fulfill dropshipping orders by integrating with suppliers like AutoDS, CJdropshipping, Printify, or DASZaa. SPL automatically imports orders into Shopify, and once your supplier fulfills the order, SPL syncs the tracking number and shipping details back to TikTok Shop.

Step 1: Auto Import Orders to Shopify

Once SPL is connected:

Go to the SPL dashboard > Settings > Order Settings.
Enable the Auto Import Orders toggle.

New TikTok orders will now automatically appear in your Shopify order panel, tagged with the corresponding TikTok Shop.

Step 2: Orders Are Sent to Your Dropshipping Supplier

As soon as an order is imported into Shopify:

If you’re using an app like AutoDS, CJ, Printify, or DASZaa, the order is forwarded to the supplier (If automation is enabled in your supplier’s app (e.g., AutoDS, CJ), the order will be forwarded and fulfilled without manual action. Otherwise, you may need to manually confirm fulfillment.).
Once shipped, the tracking number and shipping carrier are added to the Shopify order — either automatically or manually, depending on your supplier.

⚠️ Missing the SLA window can result in late shipment penalties, reduced shop score, payout delays and account suspension for repeated violations.

✅ SPL monitors the tracking data in Shopify and syncs it back to TikTok.

Step 3: TikTok Shipping SLA

SLA (Service Level Agreement) refers to the maximum time TikTok gives sellers to fulfill and upload tracking after an order is placed.

Region	Typical SLA
Domestic (e.g., UK, US)	72 hours from order time
Cross-border (e.g., China → EU)	5–7 days depending on route
Custom SLA (some shops)	Varies (check order details)

✅ Always aim to fulfill within 72 hours, unless TikTok has specified a different SLA for your region or product category.

Step 4: Use TikTok-Approved Shipping Carriers

TikTok Shop only allows tracking info from approved shipping carriers.

If you or your supplier uses an unrecognized or fake carrier:

SPL won’t sync the tracking
TikTok may mark the order as invalid or late
The order may remain unfulfilled, affecting your store's performance

Here’s how to ensure your carrier is supported:

Confirm which carrier your supplier is using

(e.g., YunExpress, DHL, EVRi, Amazon Logistics)

Check if that carrier is TikTok-approved

You can view the official list in your TikTok Seller Center or match it with commonly accepted carriers below

Use carriers from this verified list to avoid sync issues

✅ Make sure this carrier is selected when fulfilling manually in Shopify or used by your automation tool.

📌 If the carrier name in Shopify is slightly different from TikTok’s accepted version (e.g., “EVRi” instead of “EVRi (Hermes)”), SPL will fail to sync the tracking to TikTok because it doesn't recognize the carrier.

👉 To prevent this, you must map the carrier correctly in SPL so that the system translates your Shopify carrier name into TikTok’s required format during the sync process.

✅ Common Verified Carriers Used in Dropshipping

Carrier	Commonly Used By
YunExpress	AutoDS, CJdropshipping, DASZaa
4PX Express	AutoDS, CJ
USPS	Printify, DASZaa (US)
FedEx	Printify, AutoDS
DHL	Printful, AutoDS
Royal Mail	DASZaa, Printify (UK)
Evri	DASZaa (UK)

Step 5: Map Shipping Carriers in SPL

If the shipping carrier added in Shopify doesn’t exactly match TikTok’s approved shipping carrier names, the tracking will fail to sync. To fix this, SPL lets you manually map carrier names between Shopify and TikTok.

Follow the steps below to ensure tracking is accepted by TikTok Shop:

Go to the SPL dashboard > Settings > Order Settings > Shipping Carrier
You’ll see a table with two columns:

Left column: Shopify Shipping Carrier (e.g., Amazon Logistics UK, EVRi, YunExpress)
Right column: TikTok Shipping Carrier (select from dropdown)

Step-by-step:

In the Shopify Shipping Carrier column, locate the carrier used by your supplier
Use the dropdown to select the matching TikTok Shipping Carrier
Example:

EVRi → EVRi

Amazon Logistics UK → Amazon Logistics UK

Repeat this for each carrier you regularly use
Click Save Mapping to apply the changes

✅ SPL will now translate the Shopify carrier names to TikTok’s required format whenever tracking is synced — reducing the chance of fulfillment errors or rejections.

📌 It's recommended to review this mapping any time you add new suppliers or see failed syncs in SPL.

Step 6: Tracking Sync from Shopify to TikTok via SPL

Once the tracking number is added in Shopify (by your supplier):

SPL detects the update
Automatically pushes:

Tracking Number
Shipping Carrier
Fulfillment by TikTok Shop

The order status on TikTok will change to Shipped, and the buyer receives a shipping notification.

Step 7: Fulfillment Complete

At this point:

The order is fully fulfilled on TikTok
SPL updates the order status
Your TikTok Shop remains in good standing with TikTok’s performance policies

✅ As long as you ship within the SLA and use a verified carrier, the entire process is automated.

✅ Common Fulfillment Errors & Fixes

Issue	Cause	Solution
Tracking not syncing	Carrier not approved by TikTok	Use only TikTok-listed carriers
Order stuck as unfulfilled	Supplier didn’t update tracking	Manually add it in Shopify
Order not imported	SKU mismatch between TikTok & Shopify	Fix it via SPL > Global Products
Late shipment warning	Tracking added after the SLA deadline	Fulfill orders within 72 hours

Your Dropshipping Fulfillment Is Now Automated

Once your systems are connected:

TikTok order → Shopify → Supplier
Supplier ships → Shopify updates → SPL syncs → TikTok

No manual syncing or double-entry required — as long as you're compliant with TikTok SLA and using approved carriers, the process is hands-free.

✅ By following this process and ensuring proper tracking, verified carriers, and timely fulfillment, you can confidently scale your TikTok Shop dropshipping business with full automation and compliance using SPL.

Updated on: 15/07/2025

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