Understanding the Orders Tab in Shortly
📦 Understanding the Orders Tab in Shortly
The Orders tab inside the Shortly app allows you to track all affiliate-attributed sales, including their referral sources, commission statuses, and financial metrics.
📊 Orders Summary
At the top of the page, you'll find key performance metrics:
- Total Orders – Total number of affiliate-attributed orders.
- Total Revenue – Cumulative revenue generated from those orders.
- Average Order Revenue – Average revenue per order.
These values give you a quick overview of how your affiliate program is performing.
📋 Orders Table Columns
Each row in the table represents a unique order that was referred through an affiliate link.
Column | Description |
|---|---|
Order No. | Clickable order ID that links to the order in Shopify |
Date | Timestamp of when the order was placed |
Referral | The affiliate referral link used to generate the order |
Total | The total order value in USD |
Status | Shows whether the order is ACTIVE or PARTIALLY REFUNDED |
Action | Allows you to Cancel Commission if needed |
🔁 Order Statuses
- ACTIVE – The order is valid and the commission is eligible for payout.
- PARTIALLY REFUNDED – A portion of the order was refunded, which may impact commission amounts.
❌ Cancel Commission
The Cancel Commission button lets you revoke affiliate commission on a specific order. This is useful if:
- The customer canceled the order
- A full refund was issued
- You suspect fraudulent behavior
Once clicked, the commission for that order will be voided and excluded from payouts.
🔄 Filter Views
Use the tab filter options at the top of the order table:
- All – Shows all attributed orders regardless of status.
- Refunded – Displays only orders that have been partially or fully refunded.
You can also use the Export button to download a CSV report of visible orders.
Still need help understanding order attribution or managing commissions? Contact our support team via chat from your Shopify Admin.
Updated on: 16/06/2025
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