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# What Are the Possible Reasons for a Failed Order Syncing


###### Possible Reasons for a Failed Order Sync in TikTok Shop Connector by SPL

There are situations where **TikTok Shop Connector by SPL** may fail to sync orders from TikTok Shop to your eCommerce platform. The most common reasons for failure include:

* The TikTok products are not linked with the corresponding Shopify products in **TikTok Shop Connector by SPL**
* The ordered product has been deleted from your Shopify Store
* Required fields for your Shopify store are missing in **TikTok Shop Connector by SPL**.
* The product is out of stock in **TikTok Shop**.
* Your website has encountered a technical issue.

### How to Track Order Sync Failures?

1. Navigate to the **Orders** tab in your **TikTok Shop Connector by SPL** admin panel.
2. Click on Import and Check the sync status of your TikTok orders to see if they have successfully synced with your eCommerce platform. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_82f7m3.png)

If an order fails to sync, the reason for the failure will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_6e0t7i.png)
### How to Fix and Retry Order Sync?

* Identify and resolve the issue based on the error message.
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_tmwqy9.png)
* Once fixed, click **Sync** to trigger **TikTok Shop Connector by SPL** to sync your orders again.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1jvblol.png)