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# (USA) Fix Hidden Customer Details (**** Issue) & Configure Shipping in TikTok Shop

# (USA) Fix Hidden Customer Details (**** Issue) & Configure Shipping in TikTok Shop

If customer names in your TikTok Shop USA orders appear as asterisks **(), this indicates that TikTok Shop is handling order fulfillment, and customer details are intentionally obscured. To access full customer information, you must manage shipping independently by enabling the **“Shipping by Seller”** (also called **Self-Shipping**) option. The following steps outline how to configure your shipping settings accordingly.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_xtyicf.png)

### Open TikTok Shop Seller Center
1. Log in to the **TikTok Shop Seller Center (US version)**
2. Navigate to the **Orders** section in the sidebar

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1k3w1v6.png)


### Choose the Shipping Option
Click on **Shipping Settings** under your profile or store settings. You will see two types of shipping options:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_hyl4mm.png)

### Shipping via Platform (Fulfilled by TikTok):
* If you select this, your orders will be fulfilled through TikTok Shop’s partnered third-party logistics provider.
* TikTok Shop USA will handle product transfer to their warehouse and manage final delivery.
* **However, customer information will remain hidden** — names and contact details will appear as asterisks (**).

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1vfxtcc.png)

### Shipping by Seller (Self-Shipping):
* If you want full customer information to be visible, choose the **Shipping by Seller** option.
* This means **you are responsible** for packing and shipping the order using a supported US carrier (e.g., USPS, UPS, FedEx).
* You must set up a **Shipping Template** to define your shipping rules and zones.



### Create or Edit a Shipping Template
* If no shipping template is added yet, click **“Add New Template”**.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_kct07v.png)

* If a template already exists, click **“Edit”** to modify it.


### Set Up Shipping Template
Fill out the shipping template form as follows:
* **Template Name: **Enter a name for your shipping template.
* **Shipping Fee Template:** Here you can specify the regions you do not want to ship to. Users in these areas will not be able to place orders.
* **Delivery Zones:** Add or edit the regions you will ship to.
* **Shipping Rules:** Set shipping costs based on product weight, 
* **Unassigned Areas:** If any areas are not assigned to a region, they will be displayed here.


### Submit and Enable Shipping by Seller
* After completing the template, click **Submit**.
* Then **enable the “Shipping by Seller”** option on your shipping settings page.

### Customer Info Access
**Once you’ve enabled “Shipping by Seller”:** You will be able to view **complete customer details** (name, phone number, and address) in new orders.

> Note: Orders placed before enabling this option will still show asterisks () instead of customer names.