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# Troubleshooting Product Sync Errors in SPL: Brand Authorization, IP Infringement & Prohibited Listings

# Troubleshooting Product Sync Errors in SPL: Brand Authorization, IP Infringement & Prohibited Listings


### 📌 Overview
When syncing products from Shopify to TikTok using the SPL app, you may see error messages like:
* FAILED due to Product: Missing brand authorization
* FAILED due to Product: Potential Intellectual Property Infringement
* FAILED due to Product: Listing of a Prohibited Product
These errors originate from **TikTok Shop’s internal listing policies** and **not from the SPL app itself**. Below is a breakdown of what each error means and how to fix it.

### 🛑 1. Missing Brand Authorization

**Error Message:**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/brand-auth_136fp79.png)

### 🔍 What It Means:
This error occurs when TikTok Shop **rejects your product listing because it includes a registered brand name**, but your seller account **does not have verified authorization to sell that brand**.

TikTok enforces strict brand control policies to **protect intellectual property rights** and **prevent counterfeit or unauthorized listings**. If you attempt to list a product under a brand (e.g., Nike, Apple, or any trademarked name) without submitting proper documentation, your product will be automatically flagged and blocked.

### ⚠️ **Why This Error Happens**
This error typically appears due to one or more of the following reasons:
* **Brand Name**: You are listing a product under a **protected brand name** (e.g., Nike, Samsung), but you have **not provided TikTok with the necessary authorization** documents to sell that brand.
* **Incorrect Brand Field**: If your product is **generic or unbranded**, you may have **incorrectly selected a branded category** or **filled in the brand field** with a name that does not align with the product’s true nature.
* **Brand Flagging**: TikTok’s review system **flags products** when the **title, description, or images** closely resemble a **protected brand**, even if this resemblance is **unintentional**.
* **Automatic Brand Matching**: TikTok’s system may have **automatically matched your product** to a **protected brand** based on its title, description, or images, causing it to be flagged as a potential violation.

### ✅ Solution:
1. **Go to TikTok Seller Center**
2. Navigate to: **My Account → Brand Management**
3. Click **Apply for Brand Authorization**
4. Submit documents such as:
* Authorization letter from the brand owner
* Trademark certificate
* Purchase invoice from authorized distributor

📌 Until approval is granted, you cannot list products under that brand.

### 🚫 2. Potential Intellectual Property (IP) Infringement
**Error Message: **


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/product-infringment_16m9dwg.png)


### 🔍 What It Means:
This error occurs when TikTok's content review system identifies that your product listing may **infringe upon the intellectual property (IP) rights** of another brand, creator, or organization. Intellectual property infringement includes the **unauthorized use of a registered brand name, trademark, logo, copyrighted material, or distinctive product design**.

TikTok flags your listing when it detects potential brand misuse — either due to **direct usage of protected IP**, or if your product's **title, images, description, or branding elements closely resemble a known brand**, even unintentionally. This protection helps TikTok maintain compliance with global IP laws and protect verified brand owners from counterfeits or impersonation.

### ⚠️ **Why This Error Happens**
TikTok flags your product when it detects a **risk of brand misrepresentation** or **intellectual property infringement**, based on several factors:
* **Misuse of Brand Elements**: Your product listing includes **protected brand names, logos, or designs** without authorization.
* **Similar Products**: Your product **resembles a well-known brand’s products** (e.g., unbranded items with **Nike-like logos** or **Apple-like designs**), which can trigger a flag for **potential IP infringement**.
* **Images and Descriptions**: Product images or descriptions may contain **trademarked terms or logos**, leading TikTok to flag them as potential violations of **copyright or trademark rights**.
* **Automatic Brand Matching**: TikTok’s system also flags products if their **title, name, brand field**, or **images** closely resemble popular or protected brands, even if unintentional.

### ✅ Solution:
1. Double-check your **Product Title, Description, Images, and Brand field** in Shopify.
2. Avoid including brand names unless you are officially authorized.
3. If it’s a generic/unbranded product:
    * Select **"No Brand"** when syncing
    * Avoid referencing well-known brands in titles or descriptions
📌 TikTok may reject or suspend products that contain misleading or infringing terms — even if unintentional.

### 🚫 3. Listing of a Prohibited Product
**Error Message:**


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/prohibited-product_1jozg5b.png)


### 🔍 What It Means:
This error occurs when TikTok **rejects a product listing** because the product violates one or more of its **Prohibited Products Guidelines**.
Your product falls under one of the **restricted categories** that TikTok does not allow to be sold on the platform.
These include (but are not limited to):
* Alcohol, tobacco, vapes
* Adult products
* Weapons, knives
* Fake branded goods
* Health supplements, cosmetics without certification

### ⚠️ **Why This Error Happens**
TikTok Shop maintains a list of **restricted or banned product categories** that cannot be listed under any circumstance. These rules are based on:
* **Local laws and regulations** in each operating country
* **Community standards** and user safety
* **Platform-specific rules** about content TikTok does not support
Your product may trigger this error if it falls into a prohibited category **explicitly listed in TikTok’s rules**, or **is missing certifications/documents** required for high-risk items.

### ✅ Solution:
1. Review TikTok’s official [Prohibited Products Guidelines]()
2. Remove or revise the product from your Shopify store if it falls under a banned category
3. If you believe your product was flagged incorrectly:
    * Contact TikTok Seller Support and submit evidence

### 🛠 What SPL App Can and Cannot Do
* ❌ **SPL cannot override or bypass TikTok's product listing policies**
* ✅ SPL only reflects the error message TikTok returns
* ✅ You can re-attempt sync after correcting the issue in Shopify and/or TikTok Seller Center

### 📩 Still Need Help?
If you're unsure about how to fix the issue:
* Contact TikTok Seller Support directly via your [Seller Center dashboard]()
Follow this detailed tutorial:
👉 [How to contact TikTok Shop official support](https://help.wikiguide.link/en/article/how-to-contact-tiktok-shop-official-support-1vzn7of/)

* Or reach out to **SPL Support** via in-app live chat or email: [**support@slashcart.org**]()