> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wikiguide.link/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sync Tracking Numbers to TikTok Shop


# Sync Tracking Numbers to TikTok Shop

## Overview

If you're experiencing issues syncing tracking information from your eCommerce platform to TikTok Shop, there could be a few common causes.
When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). However, you **must meet the following criteria**:

* The logistics provider must be on TikTok Shop’s **approved list of Integrated Carriers**.    
* You must upload a **valid, traceable tracking ID** for all dispatched orders in the TikTok Shop Seller Center.


## How to Sync Valid Tracking Numbers to TikTok Shop

### Step 1: Check If Your Tracking Information is Valid

To ensure your tracking number syncs correctly, follow these steps:

1. Go to **Manage Orders** in your **TikTok Shop Seller Center**.    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1mzigub.png)

1. Click **Add Tracking Info** on orders ready to ship.    
2. In the popup:
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_106ow63.png)
* Enter the **Tracking ID**.        
* TikTok Shop will auto-detect the **matching carrier** based on the tracking number format.
        
4. Select the correct **carrier** from the dropdown list.    
5. Click **Confirm package(s)**.

| ✅ If the tracking number is valid, the order status will change to Ready to Ship.

|| ❌ If invalid, an error message will appear.



### Step 2: Set Up Carrier Mapping 

 Ensure your carrier names **match TikTok Shop’s approved carrier list** exactly. Carrier mismatches can cause sync failures.

## How to Check If Your Carrier is Approved

You can view the **full list of TikTok Shop Integrated Carriers** directly in the shipping provider dropdown when adding tracking info. Approved carriers vary by region.
## Approved TikTok Shop Integrated Carriers

### United Kingdom (UK)

* Royal Mail - 24®/48® RM Tracked    
* Hermes / EVRI    
* DPD    
* Yodel    
* Amazon Logistics    
* Parcel Force    
* UK Mail    
* DHL UK    
* Panther UK    
* DX Delivery

### United States (US)

* UPS    
* USPS    
* DHL eCommerce    
* FedEx    
* LaserShip    
* OnTrac    
* Amazon Logistics    
* Better Trucks    
* TForce    
* AxleHire    
* Lone Star Overnight    
* Deliver-it    
* GLS US    
* Spee-Dee Delivery    
* Wizmo