> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wikiguide.link/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Settings Configuration in EditMyOrder.ai

This detailed tutorial explains every section inside the **Settings** area of your EditMyOrder.ai app and how to configure each option properly.
To access Settings:
1. Log in to **Shopify Admin**
2. Click **Apps**
3. Open **EditMyOrder.ai**
4. Click **Settings** in the left sidebar
You will see multiple configuration modules.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1kv5xkf.png)

# 1️⃣ Editing Deadline (Edit Window Control)
This section controls how long customers are allowed to edit their orders after placing them.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1y1de60.png)

## How to Configure:
1. Click **Editing Deadline**
2. Locate **Order Edit Deadline**
3. Select a duration from the dropdown (e.g., 30 minutes, 60 minutes, 90 minutes, etc.)
4. Click **Save**
### How It Works:
* Customers can only edit orders within the selected time window.
* Once the time expires, editing options disappear.
* This prevents changes after fulfillment begins.
### Recommended Setup:
* 30–60 minutes → Fast fulfillment stores
* 90–120 minutes → Standard fulfillment workflow
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_29pbkk.png)


# 2️⃣ Order Tagging (Automatic Tag Management)
This feature automatically adds tags to Shopify orders based on edit status.
## Editing Duration Tags
When editing is allowed, the app can automatically add a tag such as:
`editing-allowed`
This helps your team identify editable orders.
## Force Order Hold Tags
When an order is edited, the app can apply a hold tag like:
`OE-HOLD`
This can:
* Trigger internal workflows
* Pause fulfillment
* Notify your team
### Best Practice:
Integrate these tags with your fulfillment system to avoid shipping edited orders prematurely.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_ql6a49.png)

# 3️⃣ App Branding
This section allows you to customize branding for your order editing experience.
## How to Configure:
1. Click **App Branding**
2. Upload your logo
3. Save changes
Your logo will appear on:
* Order editing interface
* Invoice (if enabled)
This keeps the experience aligned with your store branding.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_9bveqr.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_ac8440.png)

# 4️⃣ Hidden Products (Control What Customers Can See)
This feature allows you to hide certain products from appearing in order edits or upsells.
To access:
Click **Hidden Products**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_13qot0g.png)

# 1️⃣ Product Availability Filters
At the top, you can quickly hide products based on type.
### Available Options:
☐ Free products
☐ Digital products
☐ Shipping insurance
### How It Works:
* If you check **Free products**, all $0 items will be hidden from editing.
* If you check **Digital products**, downloadable items will be excluded.
* If you check **Shipping insurance**, protection add-ons won’t appear in editing.
This is useful to prevent customers from modifying non-physical or system-based items.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1q46p9j.png)

# 2️⃣ Show Products by Name
This section allows you to hide specific products manually.
### How to Use:
1. Enter the product name in the field.
2. Click **Add**.
3. The product will appear in the hidden list below.
Example:
If you add:
> Asas Kuasa Gerakan, Delight
That specific product will be hidden from all editing features.
This method is ideal for:
* High-value items
* Custom products
* Special-order inventory
* Internal-use products

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_12hlcye.png)

# 3️⃣ Show Products by Tags
You can hide products using Shopify product tags.
### How to Use:
1. Search for a tag.
2. Select it.
3. All products with that tag will be hidden automatically.
Example:
If you tag products as:
> no-edit
All products with that tag will be excluded from editing.
Best for managing large groups of products quickly.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_ti0h7l.png)

# 4️⃣ Show Products by Product Types
You can filter products by their assigned **Product Type**.
### How to Use:
1. Search product type.
2. Select the type.
3. All products in that category will be hidden.
Useful for hiding:
* Gift cards
* Subscription products
* Services
* Custom builds
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_p1o8zg.png)

# 5️⃣ Hidden Products List
At the bottom, you will see:
### “These products will be hidden from all customers.”
Any product added via:
* Name
* Tag
* Type
* Availability filters
Will appear in this list.
Displayed information includes:
* Product image
* Product name
* Price
Example shown:
> Asas Kuasa Gerakan, Delight — $5815.56
This confirms it is now hidden from the order editing experience.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_g1vl4b.png)l

# 5️⃣ Order Edited Notifications (Customer Emails)
This section controls customer notifications when an order is edited.
## Enable Email Notification
Toggle:
✔ Send customers an email after each new order edit
### What Happens:
* If customer adds an item → email sent
* If customer removes item → email sent
* If customer replaces item → email sent
This keeps customers informed and builds trust.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1wfzgrf.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1k1c31q.png)

# 6️⃣ Merchant Order Summary Email
This feature sends a summary email to the merchant when an order is edited.
## How to Configure:
1. Enable **Merchant Order Summary**
2. Enter email (optional)
    * If left blank, Shopify store email is used

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_ud2yzw.png)

## Select What to Include in Summary
You can choose:
* Add Items
* Replace Items
* Change Options
* Update Quantity
Only selected actions will appear in merchant summary email.

# Example Workflow
Customer edits order:
* Adds 1 product
* Changes quantity
* Replaces 1 item
System will:
✔ Send email to customer
✔ Add editing-allowed tag
✔ Add OE-HOLD tag (if configured)
✔ Send merchant summary email
Your fulfillment team can review before shipping.

# Refresh Button (Top Right)
The **Refresh** button reloads settings if you recently updated Shopify configurations or app data.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_17ohh0b.png)

# Important Notes
* Always click **Save** after changes.
* Test editing from a real order.
* Make sure fulfillment team understands order tags.
* Use Hidden Products to prevent editing sensitive items.