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# How to Set Up Social Media Earning Rules in Your Loyalty Program

Learn how to set up and manage social media earning rules to **drive brand awareness,** boost follower growth, and **reward customer** engagement across platforms like **Facebook, Instagram, X, and TikTok.**


### Step 1: Access and Configure Your Points Program
* Click **Programs** in the left sidebar menu, locate **Points Program**, and click **Set up** to start customizing how customers earn and redeem points.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_11r49yi.png)


### Step 2: Add Ways to Earn
* Under **Earn points**, click **+ Add ways to earn** to set up actions—like making a **purchase or signing** up—**that let customers collect points.**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1smyuss.png)

### Step 3: Choose an Earning Option
Learn how to choose any **social media channel** option—such as **Facebook, Instagram, X, or TikTok**—to configure custom rewards that drive **online engagement** and follower growth.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_9pnglt.png)

### Step 4: After Choosing a Social Media Platform
* **Select a platform option**: Choose your preferred social media channel option (such as "share on Facebook") to open its configuration page.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1cfv25x.png)


### Step 5: Configure the Social Media Earning Rule
1. **Title**: Enter the name of the reward action in the **Title** field (such as "Like on Facebook").
2. **Description**: Add program guidelines or details in the **Description** field (such as "Reward a Facebook page like").
3. **Social link**: Provide the target link that is your **store link** by which sharing you can get points.
4. **Earning value**: Specify how many reward points customers receive under **Points awarded**.



![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1ow5n81.png)


### Step 6: Configure Customer Eligibility, Status, and Icon
* **Customer eligibility**: Toggle on to limit points by customer groups, choosing to **Include customers in this group** or **Exclude customers in this group**.
* **Status**: Set the rule to **Active** or **Disabled**.
* **Icon**: Select **Default** or **Upload your own**.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_z0hnrj.png)

### Step 7: Save and Create the Rule
* **Summary review**: Check the **Summary** panel on the right side to verify all your configured settings, rules, and conditions.
* **Create rule**: Click the **Create** button in the top right corner to save and launch your new earning rule.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_e1jk30.png)

### Step 8: View Active Rules
* **Manage existing rules**: View your successfully created **Share on Facebook** rule listed under **Ways to earn**, where you can click **Edit** to modify it anytime.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_b2449i.png)


### Customer Preview
* **Customer view**: Customers can see their available balance and check completed earning actions like **Share on Facebook**.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1jvh2ob.png)
***Thank you.***