> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wikiguide.link/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to manage shopify subscriptions.

Here's how you can **manage** all your **customers' subscriptions** in one place.

# Manage Shopify Subscriptions Like a Pro :
### 

${youtube}[How to manage Subscriptions](uFxQf8Kt8-Y)
Let me guide you **step by step:**

### Step 1: Click on "Subscriptions" in the left sidebar.
This takes you to the **Subscriptions dashboard,** where you can see everything at a glance:



![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_cxf82w.png)


### Filter by statuts:
* **Total subscriptions** – the overall count of subscriptions created
* **Active** – subscriptions currently running
* **Paused** – subscriptions temporarily on hold
* **Cancelled** – subscriptions that have ended



![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1eyijmg.png)

### 

### Step 2: Review the subscription list columns.
Each row shows a customer's subscription details: **Contract** ID with customer info, **Status** (Active/Paused/Cancelled), **Type** of billing, **Next order** date, **Products** included, and delivery **Frequency**.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_12oh6js.png)

### Step 3: Click on the Contract ID or subscription row.
This opens the **full details** of that **customer's subscription** on a new page, where you can view and manage everything about it.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_149eeea.png)

### Step 4: Explore the Detail tab.
Here you can see and manage everything for this subscription:
1. **Detail tab** – shows all subscription info
2. **Edit Items** – change the products in the subscription and you can review this article **"**[**How to edit Items**](https://help.wikiguide.link/en/article/how-to-edit-items-in-a-customers-subscription-t4ph3o/?bust=1787289624570)**"**


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_qmzq3v.png)
### 
Manage the changes according to yourself.
1. **Edit Delivery** – update shipping method
2. **Admin notes** – add private notes (only visible to you)



![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1cv2wjo.png)
You can also **Pause** or **Cancel Subscription** from the top right.


### Step 5: Click on the "Coming Orders" tab.
This shows all upcoming orders for the subscription, each marked with its **scheduled date.** From here you can **Reschedule** an order to a different date, **Skip** a billing cycle, or use **Charge now** to bill the customer immediately instead of waiting for the scheduled date.



![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1hvx5sx.png)
### 
Step 6: Click on any Past order to view all past orders.

Here you can see the **list** of past orders the customer has made. Click **View order**  to see the full details of that order.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_5xkua6.png)

### Step 7: View and manage the order in Shopify.
Clicking into a view order takes you directly to Shopify's order page, where you can see full details of  **customer info, shipping address, items ordered, and payment status**. From here, you can manage fulfillment, issue refunds, **edit the order, or mark it as fulfilled.**


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1baahni.png)


### Step 9: Click on the "Activity Logs" tab.
Here you can see all the activity related to this subscription on a single page.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_idtn3v.png)

### Step 10: Use "Pause" or "Cancel Subscription" as needed.
If a customer wants a break, click **Pause** to temporarily stop billing. If they want to end it altogether, click **Cancel Subscription**.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_4r7jgo.png)

Thank you.