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# How to Fulfill Dropshipping Orders on TikTok Shop Using SPL

# How to Fulfill Dropshipping Orders on TikTok Shop Using SPL

### Overview:
Once you’ve connected your TikTok Shop to Shopify using the SPL app, you can seamlessly fulfill dropshipping orders by integrating with suppliers like **AutoDS, CJdropshipping, Printify, or DASZaa**. SPL automatically imports orders into Shopify, and once your supplier fulfills the order, SPL syncs the **tracking number and shipping details** back to TikTok Shop.

### Step 1: Auto Import Orders to Shopify
Once SPL is connected:
* Go to the **SPL dashboard > Settings > Order Settings**.
* Enable the **Auto Import Orders** toggle.

New TikTok orders will now automatically appear in your Shopify order panel, tagged with the corresponding TikTok Shop.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/1_18fffew.png)

### Step 2: Orders Are Sent to Your Dropshipping Supplier
As soon as an order is imported into Shopify:
* If you’re using an app like **AutoDS, CJ, Printify, or DASZaa**, the order is forwarded to the supplier (If automation is enabled in your supplier’s app (e.g., AutoDS, CJ), the order will be forwarded and fulfilled without manual action. Otherwise, you may need to manually confirm fulfillment.).
* Once shipped, the **tracking number and shipping carrier** are added to the Shopify order — either automatically or manually, depending on your supplier.

||| ⚠️ Missing the SLA window can result in late shipment penalties, reduced shop score, payout delays and account suspension for repeated violations.

| ✅ SPL monitors the tracking data in Shopify and syncs it back to TikTok.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/2_14q0u9q.png)

### Step 3: TikTok Shipping SLA

**SLA (Service Level Agreement)** refers to the **maximum time TikTok gives sellers to fulfill and upload tracking** after an order is placed.
| **Region** | **Typical SLA** |
| ---- |
| Domestic (e.g., UK, US) | 72 hours from order time |
| Cross-border (e.g., China → EU) | 5–7 days depending on route |
| Custom SLA (some shops) | Varies (check order details) |

> ✅ Always aim to fulfill within 72 hours, unless TikTok has specified a different SLA for your region or product category.

### Step 4: Use TikTok-Approved Shipping Carriers
TikTok Shop only allows tracking info from **approved shipping carriers**.
If you or your supplier uses an unrecognized or fake carrier:
* SPL **won’t sync the tracking**
* TikTok may mark the order as **invalid or late**
* The order may remain **unfulfilled**, affecting your store's performance

**Here’s how to ensure your carrier is supported:**
1. **Confirm which carrier your supplier is using**
(e.g., YunExpress, DHL, EVRi, Amazon Logistics)
2. **Check if that carrier is TikTok-approved**
You can view the official list in your **TikTok Seller Center** or match it with commonly accepted carriers below
3. **Use carriers from this verified list to avoid sync issues**

> ✅ Make sure this carrier is selected when fulfilling manually in Shopify or used by your automation tool.

| 📌 **If the carrier name in Shopify is slightly different from TikTok’s accepted version** (e.g., “EVRi” instead of “EVRi (Hermes)”), SPL will **fail to sync the tracking** to TikTok because it doesn't recognize the carrier.
👉 **To prevent this**, you must **map the carrier correctly in SPL** so that the system translates your Shopify carrier name into TikTok’s required format during the sync process.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/4_1cghb22.png)

### ✅ Common Verified Carriers Used in Dropshipping

| **Carrier** | **Commonly Used By** |
| ---- |
| YunExpress | AutoDS, CJdropshipping, DASZaa |
| 4PX Express | AutoDS, CJ |
| USPS | Printify, DASZaa (US) |
| FedEx | Printify, AutoDS |
| DHL | Printful, AutoDS |
| Royal Mail | DASZaa, Printify (UK) |
| Evri | DASZaa (UK) |

### Step 5: Map Shipping Carriers in SPL
If the shipping carrier added in Shopify doesn’t exactly match TikTok’s approved shipping carrier names, the tracking will fail to sync. To fix this, SPL lets you manually map carrier names between Shopify and TikTok.

Follow the steps below to ensure tracking is accepted by TikTok Shop:
* Go to the **SPL dashboard > Settings > Order Settings** **> Shipping Carrier**
* You’ll see a table with two columns:
1. **Left column:** Shopify Shipping Carrier (e.g., Amazon Logistics UK, EVRi, YunExpress)
2. **Right column:** TikTok Shipping Carrier (select from dropdown)

**Step-by-step:**
* In the **Shopify Shipping Carrier** column, locate the carrier used by your supplier
* Use the dropdown to select the matching TikTok Shipping Carrier
* Example:
EVRi → EVRi
Amazon Logistics UK → Amazon Logistics UK
* Repeat this for each carrier you regularly use
* Click **Save Mapping** to apply the changes

> ✅ SPL will now translate the Shopify carrier names to TikTok’s required format whenever tracking is synced — reducing the chance of fulfillment errors or rejections.

| 📌 It's recommended to review this mapping any time you add new suppliers or see failed syncs in SPL.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/7-mapping_2qc15c.png)

### Step 6: Tracking Sync from Shopify to TikTok via SPL
Once the tracking number is added in Shopify (by your supplier):
* SPL detects the update
* Automatically pushes:
1. **Tracking Number**
2. **Shipping Carrier**
3. **Fulfillment by TikTok Shop**

The order status on TikTok will change to **Shipped**, and the buyer receives a shipping notification.

### Step 7: Fulfillment Complete
At this point:
* The order is fully fulfilled on TikTok
* SPL updates the order status
* Your TikTok Shop remains in good standing with TikTok’s performance policies

| ✅ As long as you ship **within the SLA** and use a **verified carrier**, the entire process is automated.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/6_8x2e0.png)

### ✅ Common Fulfillment Errors & Fixes

| **Issue** | **Cause** | **Solution** |
| ---- |
| Tracking not syncing | Carrier not approved by TikTok | Use only TikTok-listed carriers |
| Order stuck as unfulfilled | Supplier didn’t update tracking | Manually add it in Shopify |
| Order not imported | SKU mismatch between TikTok & Shopify | Fix it via SPL > Global Products |
| Late shipment warning | Tracking added after the SLA deadline | Fulfill orders within 72 hours |

### Your Dropshipping Fulfillment Is Now Automated
Once your systems are connected:
* TikTok order → Shopify → Supplier
* Supplier ships → Shopify updates → SPL syncs → TikTok
No manual syncing or double-entry required — as long as you're compliant with **TikTok SLA** and using **approved carriers**, the process is hands-free.

|| ✅ By following this process and ensuring proper tracking, verified carriers, and timely fulfillment, you can confidently scale your TikTok Shop dropshipping business with full automation and compliance using SPL.