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# How to Add Ways to Redeem Points in Loyalty Palms

Learn how to create rewards your **customers can redeem** using the points they've earned — **such as discounts, free shipping, products, or gift cards.**


### Step 1: Go to Programs
Click on **Programs** under Loyalty Palm in the sidebar, then click **Add ways to redeem** (or **Add Way To Redeem**) to start creating a reward.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1qhhja3.png)

### Step 2: Choose a Redeem Option
A popup opens with reward types under **Online Store** — like **Amount discount**, **Percentage off**, **Free shipping**, **Free product**, and **Gift card**. If you have a POS setup, you'll also see **Shopify POS** options like **POS amount discount**.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_d1fscw.png)

Once you choose **Amount discount**, you're taken to a setup page where you configure the reward's title, description, redemption type, and reward value



![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_w6i0m9.png)\`

### Step 3: Configure the Reward Details
1. **Title** – the name of the reward shown to customers.
2. **Description** – explains what the reward offers (use `{{discount_amount}}` and `{{points}}` for live values).
3. **Redemption type** – choose **Fixed points cost** or **Points increments**.
4. **Reward value** – set the **Points cost** and the **Discount amount** it unlocks.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_m30but.png)

### Step 4: Set Purchase Type and Applies To
1. **Purchase type** – choose whether the discount applies to **One-time purchases only**, subscriptions, or both.
2. **Applies to** – choose whether the discount applies to the **Entire order** or a **Specific collection** (select the collection from the dropdown).


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_6smatw.png)

### Step 5: Set Eligibility, Purchase Requirements, and Discount Code
1. **Customer eligibility** – check **Only show to the redeeming customer** if you want the reward visible just to the customer redeeming it.
2. **Minimum purchase requirement** – choose **No minimum requirement** or set a **Minimum purchase amount**.
3. **Discount code** – optionally enable **Add code prefix** to customize how the generated discount codes look (e.g., "REWARD-").


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_3tlt4k.png)

### Step 6: Set Combinations, Expiration, and Status
1. **Combinations** – choose whether this reward can be combined with **other order discounts**, **shipping discounts**, or **product discounts**.
2. **Reward expiration** – enable **Expire reward after a set time** and choose the duration (e.g., 1 year).
3. **Status** – set the reward to **Active** or **Disabled**.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_ryxyxe.png)

### Step 7: Review and Create
Check the **Summary** panel to confirm your reward details are correct, then click **Create** to publish the new redeem option.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_3balzm.png)

### Step 8: Review Your Reward
Once created, your new reward appears under **Redeem actions** — showing its details like the reward type, points cost, and whether it combines with other discounts. You can click **Edit** anytime to make changes.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_1dg1u9.png)

### See It Live on Your Storefront
Customers can now click the **Redeem** tab in the rewards widget to view and unlock your new reward — like this **$5 USD off coupon** for 500 grands (points).


![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/5/a9552c769f21a000/image_9lpjd0.png)
***Thank you.***